Support
Help with the WhatsApp Button
Questions or issues? Email contact@bklug.ai and we will get back to you. Common questions are below.
- How do I install it?
- Add the app from the Shopify App Store, then open your theme editor. The WhatsApp Button becomes available under App embeds. Toggle it on and configure it there.
- How do I set my number and prefilled message?
- In the app embed settings, set your WhatsApp number with the country code and the first message shoppers send when they tap the button, for example "Hi, I came from your website and need help with my order."
- Can I add more than one number?
- Yes, up to 5. Each contact has a name (such as "Customer Support"), a WhatsApp number, a short card label (such as "Help with an order"), and its own prefilled message. With one contact the button opens WhatsApp directly. With several, it opens a popup where the shopper chooses who to message.
- Can I change how the button looks?
- Yes. Show it as icon only or icon plus text, set custom button text (such as "Need help?" or "Chat with us"), change the button and text colors, place it bottom left or bottom right, and adjust its size and spacing from the screen edges.
- Can I show it only on desktop or only on mobile?
- Yes. Desktop and mobile each have their own show or hide toggle, so you can run the button on one and not the other.
- Can I customize the popup?
- Yes. When you have multiple contacts, you can edit the popup title and subtitle, and its background, text, secondary text, accent, hover, and border colors. Each contact appears as a compact card with a WhatsApp button.
- What is the inactivity auto-open?
- An optional trigger. When enabled, the contact popup opens on its own if a shopper has not interacted with the page for a set time (20 seconds by default). The timer resets when they scroll, click, move the mouse, touch the screen, or use the keyboard, and it runs only once per page view.
- Will it slow down my store?
- No. The button is a small amount of CSS and JavaScript that loads on the shopper's device. There is no call back to our servers when a page loads.
- Does it collect my customers' data?
- No. The button opens WhatsApp directly on the shopper's device. It sets no cookies and sends no visitor data to bKlug. See the privacy policy for details.
- How do I remove it?
- Turn the app embed off in the theme editor, or uninstall the app from your Shopify admin. The button disappears from your storefront right away.
Still stuck? Email us and we will help.Email contact@bklug.ai